You cook it, you are responsible for it being safe and honestly described. You set your price. Customers collect from you. We take 0% commission for 30 days, then 17%, and pay you every Monday. You can pause or leave without a penalty.
1. Who this agreement is between
This agreement is between SastaKhana (Pvt) Ltd, SECP registration 0331420 ("SastaKhana", "we") and the individual who lists food through the SastaKhana app as a Home Chef ("you"). You accept it by ticking the agreement box in the app when you apply. It applies together with our Partner Terms, Terms of Service and Privacy Policy.
2. Verification before you go live
Before your first listing we ask for: a government ID, a few clear photos of the kitchen where your food is made, and photos of dishes you have made before, if you have them. You confirm everything you give us is true and is your own. We may refuse or remove a listing if the information is false, unclear, or the kitchen does not look clean. [CONFIRM: how and when kitchens are checked, for example photos only or an in-person visit.]
3. Food safety and your responsibility
- You prepare, store and hand over food safely and hygienically, and you follow the food safety rules that apply to you in Pakistan.
- Only food made the same day, or that is safe and fresh as described, may be listed. Listings are not for food that is unsafe, expired or spoiled.
- You are responsible for the food you make. SastaKhana does not cook, inspect every order, or guarantee any dish.
- All food must be halal unless you clearly say otherwise in the listing.
- You clearly state major allergens and ingredients you know about (for example nuts, dairy, gluten, eggs). If a customer asks about allergens, answer honestly. If you are not sure, say so.
4. Your listings
You choose the dish, the quantity, the price and the pickup window. Photos and descriptions must show the real food. If something sells out, is spoiled or cannot be made, update or remove the listing straight away. Pickup only: you do not deliver, and SastaKhana does not deliver.
5. Pickup and QR codes
Customers reserve and pay in the app, then collect from you during the pickup window by showing a QR code. You check the code in the app and hand over the order. You do not take cash or card payments for SastaKhana orders. [CONFIRM: pickup location rules for home addresses, for example a meeting point or doorstep handover, so your address is not shown more than needed.]
6. Commission and payouts
There is no setup fee, monthly fee or listing fee. Commission is 0% on completed sales for your first 30 days, then 17% of completed sales. Payments are processed by Safepay. We pay you every Monday for the previous Monday to Sunday, by direct bank transfer to an account in your own name. Balances under Rs 1,000 roll into the next payout. [CONFIRM: when the 30 days start, on approval or on your first sale.]
7. Refunds and complaints
If a customer reports a real problem with an order, such as food that was not as described or was unsafe, we may refund the customer under our Refund Policy. [CONFIRM: whether the refund amount is taken back from the chef's payout, and in which cases.] You agree to respond to complaints politely and honestly.
8. Pausing or leaving
You can pause or stop listing at any time with no penalty. [CONFIRM: any notice period, since Partner Terms say there is no penalty for pausing or leaving.] We may suspend or remove a listing or account straight away if there is a food safety concern, false information, or repeated complaints.
9. Photos and content you give us
You keep ownership of your photos and descriptions. You allow SastaKhana to show them in the app, on our website and in our marketing for SastaKhana, while you are listed. [CONFIRM: whether marketing use continues after you leave.]
10. Your information
We use your ID and kitchen photos only to verify you and keep customers safe, as described in our Privacy Policy. We do not publish your ID.
11. Limits on our liability
SastaKhana is a marketplace that connects you with customers. To the extent the law allows, we are not responsible for how food is made, stored or described by you. [LAWYER TO REVIEW: liability, indemnity and any limits that apply under Pakistani law.]
12. Changes and governing law
We may update this agreement and will tell you in the app or by email before changes take effect. This agreement is governed by the laws of Pakistan. [CONFIRM with lawyer: court or city for disputes.]
13. Contact
Email support@sastakhana.com or WhatsApp +92 329 4475641.